We do not currently offer subscriptions for our products.
We may, in the future, offer a subscription service. If we do, this will be upfront and entirely optional.
At present, when you place an order you will only be charged and sent that one order.
If you require additional products you will need to place a new order.
We do not operate an Auto-ship service.
All orders are processed as a one-off purchase and will not be re-billed. Rest assured you will only be charged for the products ordered at the time of checkout––you will not receive additional products from us without consent.
My transaction shows as continuous. Why?
Please be reassured that your order and payment with us is a one-off, and to receive further products you would need to place a new order.
We’re aware that some banks and apps show our transactions show as continuous––this is incorrect.
The issue arises from our payment gateway provider because they offer the technical functionality for subscriptions. This functionality is not something we make use of. Despite this, some of our transactions can be falsely flagged as continuous, due to the gateway incorrectly setting this flag.
The issue can also be seen with some PayPal accounts, where transactions are classed as recurring when, in fact, they are not. This is an issue with PayPal and not something we can control.