Please note, this returns policy is for eligible customers who placed their order with us. If you purchased your product from a third-party (eg, an eBay seller), you will need to contact the seller you bought from and ask about their returns policy.

Standard Returns Policy

For new customers, we offer a 60-Day Guarantee that permits you to open and use a Product; please refer to the details, here: 60-Day Guarantee.

In line with consumer regulations, we are not obliged to accept a return or provide a refund for Products that have been opened and used.

With our prior agreement a refund may be offered for Products returned if they are received back factory sealed, unused, and in a resaleable condition, and if they are received no later than 30 days from the date they were delivered. Without prejudice, we shall not be obliged to entertain any query made after this time.

You have the right to cancel your order within 14 days from the date of delivery. Once a cancellation has been initiated, you then have 14 days to return your items to us. To cancel your order and to be refunded in full your order must be returned unused; all items must be factory sealed. Items returned opened or damaged will not be refunded.

To initiate a return, submit your request, here.